AT&T faces thousands of complaints about overcharging for services
2:54
CBS News
AT&T faces thousands of complaints about overcharging for services
A CBS News investigation has uncovered over 4,000 complaints against AT&T and DirecTV related to deals, promotions and overcharging in the past two years. Customers who try to opt out of their contracts are forced to pay early termination fees and are not allowed to file lawsuits. Anna Werner has the story.
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