“The impact of Desmond’s gift will be ongoing and very helpful to other families, and it is comforting to know he is supporting family-centred care and involvement for patients.” Hospitals are often the setting for some of life's most difficult moments. Patients and their whānau might feel anxious, distressed, or uncomfortable – perhaps awaiting answers or treatment. In those moments, something as simple as a volunteer offering a warm cup of tea or a visit from a therapy dog can brighten their d