The first episode of #CXWISE podcast is here! Join us as we talk to Shep Hyken – a CX expert and New York Times bestselling author. Shep shares his insights on customer retention, generational expectations in the customer experience journey, and how focusing on CX can future-proof businesses. Hosted by Sprinklr’s Nathan Bennett, this pilot episode is a distillation of Shep's wisdom gained through over 35 years of experience. You don’t want to miss out on this incredible conversation! Listen now:

📹 Tune in to this week's episode of #CXWISE to discover how brands can effectively use storytelling to enhance their CX. Gain practical tips from Howard Tiersky., Digital Transformation Influencer, on crafting narratives that resonate with customers to elevate your brand story. Listen now to get wise 👉 http://ms.spr.ly/6182gmU7G | Sprinklr

Brands often fail to respond to positive comments from customers. Dan Gingiss - The Experience Maker shares practical insights on how businesses can inspire brand love simply by responding to positive customer feedback. Listen to the full episode ➡️ http://ms.spr.ly/61859VDFF #CXWise | Sprinklr